Internal tickets for the whole company: IT, HR, Finance, Operations. Every ticket has a number, an owner, a deadline and a visible path from beginning to end.
Every company already has a ticket "system". It just has no number, no owner, no deadline — and no memory.
"I sent it to you last week, scroll up in the chat…" — the request sinks into the group and nobody knows whether anyone picked it up.
"Forwarding again for your awareness" — three people in copy, nobody responsible, no deadline at all.
"Could you take a look at that when you get a chance?" — solved? forgotten? Nobody will ever know. There is no record.
Your team's queue, with state, calculated priority (impact × urgency), owner and the two SLA clocks — which pause when the ticket is waiting on you, not on the person responsible.
▶ This queue is live: the clocks are running, and ticket TK-1027 is waiting on your decision just below.Luiz T. (IT) sent it back to you: "Toner replaced and fuser recalibrated. I printed the test page in colour — have a look." If it is fixed, close it. If it is not, the rejection goes back to the same person, with the clock reset — and the reopening becomes a quality metric. Try both buttons.
Title, area, type and description. You do not choose the priority: it comes out of the impact × urgency matrix, and triage adjusts it if needed. Fill it in and watch the ticket get a number, an owner and a deadline:
In the real app, a ticket also comes in by email, Slack, Teams or WhatsApp — the channel is on record from day 1.
Every action you took on this page moved an indicator. This is how a manager sees the operation — without asking anyone for a status.
Title, area, type and a guided description — what happened, what was expected. The priority is not chosen: it is calculated by impact × urgency, and triage adjusts it if needed.
Every ticket has a quotable number, an owner and two visible SLA clocks. Is it waiting on information from you? The clock pauses — the indicator measures whoever resolves, not whoever waits.
The person responsible sends it back, you confirm — and answer the 1-click survey. With no reply after a few days the ticket closes itself, always visible and always reopenable.
Write to us — we reply within 1 business day with a guided demo.
Talk to us → hi@beavy.ai